Audrey automates
the routing of incoming calls
to the customer service.
Audrey, a welcomebot as a Single Point of Contact
Our virtual assistant, Audrey, welcomes policyholders on a unique national number. Using generative AI technology, Audrey engages in natural language conversations with policyholders to understand the purpose of their call, automatically guide them to the appropriate contact, and address simple and common requests.
A service offering that constantly evolves
Audrey continuously learns to provide immediate and relevant information to policyholders. However, if they wish, they can be connected at any time with an Eurexo agent.
