Claims
When your client submits a claim, you can prove your value. CED leads the way in fast and transparent claims management.
Our services
Claims management
When a claim is submitted, it’s at this point that you can prove your value to the customer. CED handles any claims through CED Connect, the most advanced claims handling system in the Netherlands; this system enables you to immediately provide your customer with the clarity he or she needs.
International claims management
CED aims to protect and safeguard what is valuable to customers, both at home and abroad. With 14 offices in Europe and a network of 28 international partners, CED is the ideal business partner for international claims management.
Loss recovery
Added value claims management also means examining whether incurred costs can be recovered from the liable party. CED identifies opportunities for redress and is also able to recover these costs.
Clarity is valuable
The very moment your customer submits a claim is the moment to show your worth. This calls for a streamlined process from report to repair. Therefore CED has CED Connect, the most advanced claims management system in the Netherlands with which you can immediately let you customers know what they can expect, or when an expert or a repair technician might arrive. What makes CED Connect such a success is that whenever possible we work digitally and whenever necessary, we work personally. As a result turnaround time is more than halved and customer satisfaction clearly grows. In this way, CED simultaneously creates value for you and for your customers.
Claims management
When a car, tent trailer, caravan, camper van or boat sustains damage, what drivers need, as quickly as possible, are clarity and certainty. CED Connect enables you to immediately let your customers know what they can expect. This approach is successful because when possible, we work digitally or, when necessary, face to face. This has more than halved turnaround times, achieved 40% cost savings and greatly increased customer satisfaction. The use of this system has enabled CED to create value for both you and your customers.
International claims management
Cross-border claims are often very complex. Every country has its own, unique approach. Efficient international claims management is therefore only possible with a strong international organisation, a local presence, legal expertise and multilingual staff. Our working methods are transparent, consistent and reliable: you can track the status of the claim at any time.
Loss recovery
As a full service provider, CED has integrated redress into its claims management process. That means we automatically examine whether incurred costs can be recovered from the liable party. For claims in the Netherlands, and also in the case of damage (to vehicles) sustained abroad, we have a successful record with redress. And of course we also carry out the redress procedure on your behalf.
