Claims Services
help you improve
the achievements
of your organisation
The limited labour market and ageing of the working population causes a shortage for many insurers of suitably trained claims handlers. Hiring external employees is often not preferred due to its costs. With our Claims Services we can fully unburden you. Structurally, or with temporary backlogs due to circumstances.
Custom Solutions Fitting to Your Ambitions
More than 150 experienced claims handlers work from the Claims Operations Centers in Tunis (Tunisia) and Sophia (Bulgaria). They can unburden you from the whole claims handling process. From the first claims report through to the closing of the file if needed including contact with the victims. You can also outsource a part of the claims handling process. Such as taking incoming phone calls, indexing emails, creating files or a succession of those. We deliver custom solutions, fitting to the situation and ambitions of your organisation.
Full Commitment to Your KPIs and SLAs
Our claims handlers are highly educated. They speak fluent English and are often multilingual. In addition to that, they are very customer-oriented, they have high standards of quality, and they commit to challenging KPIs and SLAs. These unburdening Claims Services are quickly mobilised for you: from detecting your problem to setting up the process. Within your own systems or via the platforms of CED Group. This is how we help improve the achievements of your organisation.
